CARSOME Enters After Sales Market With Launch of CARSOME Service Center
Adhering to CARSOME Certified standards, CARSOME Service Center operates as a well-equipped and professionally resourced car service center which can be accessed through CARSOME’s digital booking platform featuring transparent pricing of services
With this move, CARSOME enhances its ‘phygital’ approach in its aspiration to solve consumer pain points and strengthen the car e-commerce ecosystem
Kuala Lumpur, 20 February 2023 – Southeast Asia’s largest integrated car e-commerce platform CARSOME has ventured into the after-sales car service market with the launch of CARSOME Service Center. The company has commenced operations of two CARSOME Service Centers at strategic locations in Petaling Jaya and Ampang respectively. Car owners can book an appointment for an initial inspection through CARSOME’s website.
(from left) CARSOME Certified Chief Executive Officer Mei Han, Member of Parliament for Petaling Jaya YB Lee Cheang Chung, Minister of Science, Technology and Innovation YB Chang Lih Kang, CARSOME Co-founder and Group Chief Executive Officer Eric Cheng, and CARSOME Co-founder and CARSOME Academy Chief Executive Officer JT, following the launch of CARSOME Service Center.
Besides catering to its pre-owned car buyers, CARSOME Service Centre can also serve anyone looking for worry-free car maintenance, and those looking for a trusted car maintenance partner upon expiry of their principal warranty period. According to CARSOME data, 80% of CARSOME cars go past their authorized warranty period of five years, which implies a higher likelihood for car owners needing to service their cars in conventional workshops compared to authorized service centers.
The CARSOME Service Center business was launched by Minister of Science, Technology and Innovation YB Chang Lih Kang earlier today in Petaling Jaya. Also in attendance was Member of Parliament for Petaling Jaya YB Lee Chean Chung.
(from left) Minister of Science, Technology and Innovation YB Chang Lih Kang and Member of Parliament for Petaling Jaya YB Lee Cheang Chung, being given a tour around the CARSOME Service Center by CARSOME Co-founder and Group Chief Executive Officer Eric Cheng.
During his speech, Minister of Science, Technology and Innovation YB Chang Lih Kang welcomed the CARSOME Service Center as a solution that delivers trust, choice, transparency, and affordability to consumers. “What was once a traditional practice in servicing and maintenance of cars, will now be made more convenient with an improved digital experience. Further, I firmly believe that with this expansion, CARSOME will be creating numerous job opportunities for skilled technicians and specialists to cater to growing demand in this sector.”
Minister of Science, Technology and Innovation YB Chang Lih Kang commended CARSOME’s efforts in digitalizing the legacy practices where consumers can experience the benefits offered by digital transformation.
CARSOME’s Co-founder and Group CEO Eric Cheng said: “The CARSOME Service Center offers a full-breadth of trusted after sales services for convenient and worry-free car maintenance. We are committed to alleviating the uncertainties car owners have to navigate in order to secure a reliable, affordable, trusted car maintenance service provider. We do this by providing a transparent digital booking platform, backed by CARSOME standards and experts as a one-stop shop solution for car owners.”
“From the business perspective, CARSOME Service Center marks the beginning of an exciting chapter to improve legacy practices in the after sales service market. Apart from leveraging data and technology to digitalize the customer journey, we are embracing the ‘phygital’ experience – reinforcing the digital experience with physical elements necessary to innovate and deliver end-to-end solutions for our customers across the region.”
“We are grateful for the support of our government stakeholders, including the Ministry of Science, Technology, and Innovation (MOSTI) which has been a longtime supporter of CARSOME via MAVCAP as well as the Malaysia Digital Economy Corporation (MDEC) which has helped us to introduce this service innovation to the Malaysian market through the Malaysian Digital Acceleration Grant. We hope to expand to the rest of our footprint in stages.”
CARSOME Co-founder and Group Chief Executive Officer Eric Cheng shared that the introduction of CARSOME Service Center complements CARSOME’s end-to-end offerings to provide consumers with peace of mind.
As part of the CARSOME commitment in delivering trusted services, car owners can enjoy quality-assured car maintenance and repair services provided by certified mechanics, and receive transparent and upfront billing on services required. Each car maintenance service will include a complimentary 20-point inspection to identify any underlying issues, before receiving the best recommended maintenance package provided by experienced service mechanics.
Upon inspection, the CARSOME Service Center offers three packages to suit various needs with periodical services, along with other range of options to cater to consumers. For more specific situations, CARSOME Service Center will quote accordingly.
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