CARSOME Service Centre Ampang: The Engine Behind the Engine
Step into our CARSOME Ampang Service Center, and you'll discover an environment designed to cater to our needs.
The Ampang Service Center has set a new benchmark for CARSOME, turning a new page in customer service since its inauguration last November. While the center's strategic location offers a convenient solution for vehicle inspections, its core strength lies in a deep-rooted commitment to customer satisfaction and service quality. The center's design focuses on comfort and convenience and is a reflection of CARSOME's key values, delivering peace of mind throughout the lifecycle of the used car ownership experience.
At the CARSOME Ampang Service Center they are more than just a typical maintenance and car repair facility. They strive to provide exceptional service that goes beyond the norm. Steering a tenacious team of 10 is Ryan Gan, a manager with a hands-on approach grounded in his background as a technician. He is the driving force behind the Center's commitment to prioritizing both meticulous engineering and customer satisfaction.
The team at CARSOME Ampang Service Center is known to comprise dedicated individuals who are both passionate about their work as well as committed to delivering the best experience for our customers
Gan's philosophy revolves around leading by example, engaging in hands-on tasks alongside his team, and leveraging his background as a technician to guide younger team members. “My team and I operate as a tight unit, ensuring that our services are executed with precision and expertise," says Ryan.
“What sets us apart at CARSOME Service Center is our staff. Trust, respect, and collaboration are the pillars that support our daily interactions,” he added.
This ethos is reflected in their customer service approach, where they prioritize resolving issues positively and building enduring relationships with clients, resulting in a steady stream of loyal customers.
Efficiency at the service center is achieved through a clear division of roles. As a team, they anticipate potential obstacles and take proactive measures to address them.
“We have different teams such as those “taking care of the ship,” technicians looking over the cars, the consultants who will walk our customers through the service process, and also the Job Control team, which plays a vital role in prioritizing cars that require immediate attention, ensuring a smooth workflow. Additionally, our Spare Part Room team handles inventory management. By addressing these areas efficiently, we can optimize our operations and deliver prompt service,” he added.
“When it comes to inspections, Gan outlines their unique approach, “We primarily focus on a 20-point check, assessing major parts and safety issues. By identifying potential problems early on through inspection, we can prevent significant issues from arising later,” Gan said.
Customers can trust the team at the CARSOME Ampang Service Center to provide reliable and thorough inspections that ensure the safety and performance of their vehicles.
For Gan, preventative car maintenance is essential. His advice to car owners is clear.
“Sending your vehicle for inspection and service earlier rather than waiting until a problem arises is of utmost importance. By taking a proactive approach, you can prevent a myriad of issues that could potentially disrupt your daily life and drain your finances.”
“Regular inspections and servicing allow technicians to identify any underlying problems before it is too late. Trust me, the peace of mind that comes with a well-maintained car is truly priceless,” added Gan.
